Open defined by customer

Found an interesting blog on Jonathan Schwartz’s Weblog about the true definition of Open. While I don’t agree 100% with everything in his article, I think he’s hit the nail on the head.

He’s absolutely right.

…the definition of open that matters most is the one experienced by a customer or end user – “openness” is defined by the ease with which a customer can substitute one product for another

It’s interesting reading, and I hope to have some more time to add my own thoughts here…

Leave a Comment


NOTE - You can use these HTML tags and attributes:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>