Ok… really I have no beef with SugarCRM, just their license. They seem like a good company (revenue and customer focused) and their product appears to be making a good impression with customers. I’ve looked at their demo, and it does look rather functional. OK, that’s out of the way. SugarCRM well funded, eager company, decent product.
However, the fact remains, they are NOT open source (refer here, here, here, here, here) Even recently they signaled to the world what they think “open source is” is in actuality “public source” by releasing SugarCRM under the Microsoft Community License.
Eweek thinks SugarCRM will be alone. I agree… In fact, I encourage SugarCRM to actually standardize on the Microsoft Community License! It meets your needs and actually refers to itself honestly. In other words, if you think of open source like public source (and you do) then just be a community source or public source licensed company. Don’t use the term open source just to get a marketng bump.